These account closure terms explain how Spinjoys Casino manages closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The goal is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Voluntary Account Closure Steps
To close your account voluntarily, provide a written-down request via the contact details shown in my help centre. I ask you to state your linked email address and the cause for account closure so I can process the request effectively. I could need a final identity verification before processing the closure. My support team will acknowledge the request and provide you a reference number.
After I receive a complete request, I normally complete voluntary closure within five business days. If further documents are necessary, the timeframe may extend. Do not start or utilize a new account during this timeframe because that can slow down the closure. I will send a confirmation email when the account has been shut down and no further play is possible.
Restoring and Post-Closure Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not seek to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
Affiliate Account Deactivation and Commission Effect
Affiliates with a registered address in Germany can apply for deactivation of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will pay out them in the next regular payment cycle after the closure request, provided no breach is under review.
Closure of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accrued under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may withhold unpaid commissions where the breach caused loss or t-online.de regulatory exposure.
Data Retention After Account Closure
After your account is deleted, I hold certain personal and transactional data to satisfy legal, tax, and anti-money laundering requirements. For Germany users, retention periods adhere to applicable legal requirements and my internal policy. I control access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may store records of the closure decision, the reason code, and communication with the user. This assists me demonstrate the closure was processed correctly. You may submit a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention obligation.
Qualification for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have accepted. For Germany users, I may need verification that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Unpaid Balances and Cashout Rights
A voluntary closure does not void your right to request real-money funds not under a lawful restriction. After I close the account, hier anschauen, I will compute the withdrawable balance and send it to a payment method that meets my verification checks. Germany users should make sure the payment method aligns with the original deposit source where possible. That minimizes delay.
If I close your account for a regulatory or security reason, I may hold funds temporarily while I carry out required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you are due to pay any amount to Spinjoys Casino, I may set off that debt before returning the remaining balance.
Compliance Closure and Obligatory Measures
I might need to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I may act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.
Scope of These Account Closure Terms
These terms relate to Spinjoys Casino accounts belonging to users having a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements might be relevant. The scope encompasses closures initiated by you, closures I initiate for compliance or security reasons, and closures that follow a regulatory instruction. They work alongside my general terms and applicable law.
I could modify these closure terms occasionally, but changes shall not impact a closure request already in progress unless the law mandates it. If any condition is unclear, seek independent advice before submitting a request. The language of the operational account record remains English, but Germany users may reach my support team for explanations.
Identity Checks Before Closure
Before I complete a closure, I may ask you to supply a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this supports my obligation to maintain accurate records and block unauthorised access. I will not action a closure if the identity information you supplied earlier conflicts with the request.
Send documents through the secure upload link I provide. I do not ask you to send sensitive files by unencrypted email. The verification step might add a short delay, but it is necessary to secure your funds and my platform. I store verification records according to the retention rules described later in these terms.